Position Title: Office Manager

Location: Homestead area of Pittsburgh

Salary: $50,700 annually

Work Schedule: The usual work week is 37.5 hours and can require occasional evening and weekend hours. The schedule is designed to meet program and consumer needs

Primary Purpose of Position: Manages and coordinates administrative and support functions—including front desk reception, registration and records--for multiple programs within a site to ensure excellent customer and staff services and efficient and effective office operations.

Essential Duties and Responsibilities:

• Oversee administrative functions (registration, scheduling, insurance, records) for multiple programs.
• Assign tasks and manage performance of Customer Service Representatives.
• Ensure compliance with regulations, policies, and procedures.
• Maintain office operations, equipment, supplies, and support treatment staff.
• Perform CSR duties and assist with audits, inspections, and training.
• Collaborate with billing staff to resolve issues and track service data.
• Ensure proper filing and update of medical records and insurance information.
• Track authorizations, update rosters, and initiate abatement for uninsured consumers.

Keywords: Administrative Supervisor, Office Manager, Program Support Coordinator, Healthcare Administration, Behavioral Health Office Manager, Customer Service Supervisor

Required Minimum Qualifications:

• High School diploma or equivalent
• Three (3) or more years of administrative assistant experience
• At least two (2) years of experience supervising and developing staff or volunteers
• PA State criminal, FBI, and child abuse clearances required
• Must be able to successfully complete a pre-employment drug screening

Additional Qualifications:

• Accuracy Required: Ensure accurate documentation, medical records, insurance authorizations, and special projects for billing and compliance.
• Consequence of Error: Inaccurate work may result in revenue loss or jeopardize program licensure.
• Position Contacts: Communicate effectively with consumers, family members, co-workers, outside providers, and the public.
• Physical Effort: Requires walking, lifting office supplies, reading, legible handwriting, clear speech, hearing, and typing; must walk up/down stairs.
• Work Environment: Professional office; potential exposure to communicable diseases; yearly training and precautionary testing required.
• Equipment Used: Copier, telephone, fax machine/scanner, and computer.
• Safety for Others: Make sound decisions impacting safety, report unsafe conditions, and utilize emergency services when needed.

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

#sponsored